At Pretty Hair Weave, we prioritize prompt order processing and efficient shipping to ensure your satisfaction. Your order billing and shipping address must match or your order will be canceled. Here's what you can expect:
Order Processing: Your order will be processed within 48 to 72 hours from the time it is placed, Monday through Friday. We strive to promptly prepare your items for shipping.
Shipping Timeline: Once your order has been processed, we initiate the shipping process. On average, it takes 1-3 business days for your package to reach you. However, please note that during major sales events like Black Friday and Christmas, shipping times may extend to 7-14 business days before you receive a tracking update. We kindly ask for your patience during these busy periods.
Shipping Method: We utilize USPS as our trusted shipping partner. Most USPS orders reach our valued clients within 1-3 business days after we have dropped off the items at the post office.
Confirmation and Tracking: Upon shipment, we will promptly provide you with a confirmation email containing a tracking number. This way, you can stay informed about the progress of your package until it arrives at your doorstep.
Shipping Address Verification: To ensure smooth processing, please ensure that the shipping and billing addresses match. In the event of any discrepancies with the mailing address, kindly contact us immediately. Please note that if an order has already been shipped and needs to be resent due to address discrepancies, additional charges may apply.
Additional Fees: Please be aware that taxes and shipping costs will be calculated and included in the total amount during the checkout process.
At Pretty Hair Weave, we strive to provide you with a seamless shopping experience and efficient order fulfillment. Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Shipping Protection Recommendation: For your peace of mind, we highly recommend purchasing shipping protection through (Route) during the checkout process. By opting for this service, your package will be safeguarded in the unfortunate event of loss or theft during transit. Please note that if you choose not to purchase shipping protection, any loss or theft of the package will be beyond our control.
Claim Process for Lost Packages: If your package is lost in the mail, we kindly request that you open a claim with the company (Route) from which you purchased the protection. They will assist you in resolving the issue promptly. Should you require any assistance, please do not hesitate to contact us for further guidance.
Identity Verification for Fraud Prevention: To ensure the highest level of security for our customers, our website has implemented heightened fraud alert measures. Therefore, we kindly ask all customers to verify their identity. Rest assured, if there is a need for identity verification, we will reach out to you directly. It is important to have an up-to-date email address and phone number on file to facilitate this process.
- Timeframe for Returns: You are granted a period of 5 days to initiate a return for your hair products. Please ensure that the item(s) are shipped back to us within this timeframe.
- Refund Processing Time: Once the returned item(s) have been received, we will promptly process your refund. You can expect the refund to be issued within 3 business days.
- Condition of Items for Refunds or Exchanges: To qualify for a refund or exchange, all items must be returned in their original condition. Please note that bundles are not eligible for refunds or exchanges. We kindly ask that you refrain from using, playing with, installing, cutting, dyeing, bleaching, or damaging the hair in any way, as these actions will render the item(s) ineligible for a refund or exchange.