Shipping & Return
Orders are processed within 48/ 72 hours of placing them, Monday-Friday. Once the order has been processed we will start the shipping process which takes 1-3days to reach. For all MAJOR SALES, such as Black Friday, Christmas etc. Although we try to ship items out as quickly as possible major sales could take 7-14 business days before receiving a tracking so PLEASE be patent. We ship via USPS. Most USPS orders reach our clients in 1-3 business days after we have dropped the items off at the post office. Once the items are shipped a confirmation and tracking number will be provided to you via email. The Shipping and billing address must match or we will cancel the order. If there are any discrepancies with the mailing address please contacts us immediately. If the order has already been shipped additional charges will occur when resent. Additional fees for taxes and shipping cost will be totaled at the point of "check out".
We recommend every client of ours to pay for shipping protection through (Route) at check out. In the event your package is loss or stolen in route to its destination, your package will be protected. If you decide not to purchase the shipping protection, in the event the package is loss or stolen, it will be out of our control. If your packages is loss in the mail PLEASE open the claim with the company(Route) you purchased the protection through. If you are in need of help please reach out to us for assistant.
Due to hight fraud alerts our website has been getting, we are asking all customers to verfiy their identity. There is no need to reach out to us about this. We will get in touch with you if needed. Please make sure you have a good email and or phone number on file. If you have any question please feel free to reach to one of our team members via phone.
You have 5 days to return hair. All refund will be returned within 3 businesses days, once item(s) have been returned. All items must be in its original condition for a refund or exchange to be honored. No refund or exchanges will be made on these bundles. Items that have been used, played with ,installed, cut, dyed, bleached or damaged in anyway WILL NOT be refunded or exchange.